This work has as its fundamental axis the global examination of the current conditions of our society in the use of electronic media, that is, for us it is essential to examine the issue from the perspective of service to citizens, and therefore, the situation is examined of public employment (lack of planning, lack of selection, digital organization for the provision of services and lack of training) as an instrument that must be essential for the implementation of a digital administration that must be at the service of citizens and not upside down.