In the area of ??management, a model is a framework against which an organization is compared to determine their strengths and areas for improvement in relation to the model. This allows for the necessary action in areas that need it and the subsequent monitoring of progress, through a process called "Self".
The background of the models are in development of concepts and practices related to quality management. They are an evolution of the concept of quality, whose methodologies have advanced from the first applications of the final inspection of the product, to approaches such as total quality management, through statistical process control and quality assurance.
Currently, the scope of the models has expanded from its definition as "quality models" to become management models, covering all activities of the organization and results in their relevant fields.