Under the perspective and premises of an open and participatory government model, a change in city construction paradigms was proposed, led by a new administration that assumed the public direction of Dosquebradas - Risaralda (Colombia) from 2020 and for the next four years. years, marked by a scenario of pandemic, isolation and virtuality, but without losing sight of its main objective, to recover levels of citizen trust, promoting an active participatory interest in the public in unison with a purposeful and collaborative ecosystem for city construction.